Customer Service

Do you have experience in helping customers with complaints and questions, give customers information about products and services, take orders, and process returns? Are you looking for an opportunity where you can develop your expertise and challenge yourself? Then you came to the right place! We are looking for a CUSTOMER SERVICE.

Your responsibility are:

To maintaining a positive, empathetic and professional attitude towards customers always
To recommend potential products or services to management by collecting customer information and analyzing customer needs
To handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
To generate sales leads
To identify and assess customers’ needs to achieve satisfaction and make customer repeat order
To build sustainable relationships of trust through open and interactive communication
Follow up work order till deliverable to customers
Supporting sales to achieve sales target
You are best equipped for this task if you have:

Minimum SPM
Basic knowledge of modern office equipment
Ability to compose simple correspondence.
Ability to work within strict deadlines
Ability to establish and maintain effective working relationships with employees.
Experience in similar industry is preferable
Negotiate skill required
Written and verbal communications skills proficient to exchange routine department information
Able work in fast paced environment
Computer literate (Microsoft Word and Office)