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Customer Service Executive
RM3,000 - RM3,800 Per Month
Sepenuh Masa
KL City, Kuala Lumpur
Jadilah pemohon terawal!
Posted a month ago • Closing 2 May 2023
Jadilah pemohon terawal!
Kelayakan
- SPM leavers with minimum of 2 years experience / Diploma or higher education holders with 1-2 years of experience.
- Excellent communication skills in written and verbal English.
- Basic computer skills.
- Strong service orientation.
- Willingness to learn additional products.
Tanggungjawab
- Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary
- Sign up customers for I-Banking
- Route calls through IVR where applicable
- Maintain contact records to reflect current information
- Requests and complaints Turn around
- Promote cross sell of all banking products
- Maintain accuracy of information given to customers
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
- Ensure all sales pitches are made without any MIS-selling
Manfaat
- Location : Bukit Jalik - Nearby LRT Bukit Jalil
- Shift Allowance : RM 300 - RM 400 monthly
- KPI : RM 0 - RM 5000 & above - quarterly (depends on the sale that you closed with customers)
- Fluent in English
- Supporting SG market
- 9 hrs per day - including 1 HR break
- 5 days working, 2 days off
- 24/7 rotational shift (monthly rotation)
Manfaat tambahan
- 5 Working Days
- Training Provided
- Allowance Provided
- Staff Activities
Soal Jawab Jawatan
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