Manager - Personal Financial Services (Customer Service - Operations)

If you are looking to excel and make a difference, take a closer look at us
Key Responsibilities and Accountabilities
Functional (job responsibilities)

. Ensure internal control and compliance are not compromised.
. Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience)
. Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors
. Staff Capacity planning (staff leave administration & relief arrangements)
. Ensure Self-Audit Check is carried out diligently as required
. Succession Planning for 2nd liners to take on higher role, i.e. CSOM position
. Drive CASA deposit base growth and customer growth and cross selling to achieve branch ops target assigned.
. Work towards Unit Trust and Banca certification.
. Relief Branch Manager functions as and when required.
Managerial (team/group responsibilities)
. Oversees the Day to Day Activities of Subordinate Tellers and CSEs
. Train & coach Tellers & CSEs
. Performance Review
Organizational (organizational responsibilities)
. Represent HLB in relationship building with community
. Process improvement & cost down initiatives Jobholder Requirements Indicate the minimum requirements expected of a jobholder in order to perform the job satisfactorily
Education/Qualification
. Minimum Diploma/Degree Holder
. SPM/STPM with related working experience
Experience
. Related working experience in Financial Institution or related fields (banking operations)
Special Skills
. Service Oriented Mindset
. Banking operations, knowledge in BSA, ECM, ABM Rules, BASEL II, FATCA
. Good interpersonal & communication skills . Strong organization & planning skills
Certification/Licensing Requirements
. PCE (general), PCE (life)