Customer Service Manager

Job Purpose and Impact

The Customer Service Supervisor will oversee a team that provides customer services relating to sales, sales promotions, installations and communications.

In this role, you will supervise the team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

Conduct performance management, talent development, succession planning and engagement.

Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.

Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.

Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.

Other duties as assigned

Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.

Qualifications

Minimum Qualifications

Bachelor's degree in a related field or equivalent experience

Minimum one year of directly related work experience

Other minimum qualifications may apply

Preferred Qualifications

One year of supervisory experience