Customer Service Manager

Conduct market research and identifies needs, desires and sources Develop strategies and plans to generate sale orders proactively Develop new major accounts Initiate and implement new service policy Evaluate performance of new products Establish close relationship and rapport with decision makers and key buying influences in the assigned accounts Evaluate customer satisfaction management Attend to incoming enquiries and preparation of quotation Monitor projects and quotation and coordinate with management in pursuing projects Evaluates and determines customers quality requirements Formulates plan, marketing strategies and develop new markets for existing and new products Initiates and coordinates all marketing activities in order to achieve marketing objectives Forecast sales and develop plan to achieve the budgeted revenue target Ensure that contract review procedure is properly initiated and followed Review and verify internal and external corrective actions in consultation with the General Manager Identifies the responsibilities and authorities of staff reporting to him/her and their training needs Review and approve sales contract agreement and/or quotations Achieve overall objectives pertaining to sale budgets and targeted accounts Leading a team of customer service engineer in performing their roles effectively Attend to any escalation issues Conduct technical training Any other duties and responsibilities assigned by the Company from time to time Working Day : Monday to Friday (8.30am to 6pm)