Senior Customer Service Assistant

-Ensuring that the efficient running of the daily counters service operations, to ensure a quality and accuracy of various marketing reporting, updating of customer particulars and handling of correspondences.
-Handling the general sales transactions in accordance with established company policies, guidelines, and procedures, with excellent customer service, including handling sales enquiries, lots reservation and confirmation, complaints, updating of price revisions, lots control, and communication to agents.
-Timely and accurate processing of booking sales, confirm sales, verifying PO & entering sales, data entry, sales collection, collection hand-over to Accounts and responsible for bank in daily collection.
-Issuance of official receipt for daily cash/ cheque/ credit card payment collections.
-As back-up for cashier and assist checking of daily payments received against daily receipt listing for banking.
-Handling cancellations, transfer cases, change lot cases, correction to agent number on confirmation to purchase and changes of purchaser’s address.
-Handling documentation for as need cases and site admin work.
-Manage daily activities such as do arrangement for cremation cases and ensure all the information are accurate.
-Any other jobs assigned by superior from time to time.