SALES MANAGER

Assist the Guest Service Officer/ Duty Manager with the smooth operation of the accommodation and guest service functions
Ensure that all guests receive a warm welcome friendly and memorable welcome
Work closely with bookings & reservations, housekeeping, concierge, security and food & beverage regarding guest requirements to ensure that all guests needs and expectations are met throughout their stay
Ensure that all guest enquiries and complaints, whether in person, on the telephone or via email, are dealt with in a friendly and professional manner, ensuring guest satisfaction at all times. Where appropriate ensure that comments and complaints are reported to management
Deal with guest bookings, check in and check out and provide standard reports to other departments as required (i.e. arrivals / departure lists, special requests etc)
Keep up to date with availability, promotions and pricing in order to provide advice to guests as necessary and maximise sales opportunities
Assist with the co-ordination of guest itineraries including liaising with external service providers and venues and provide guests with information on local amenities as required
Process settlement of guests accounts and ensure that appropriate payment methods are adhered to
Promote Hotel facilities or our product and conduct accommodation and facilities tours for potential guests
Ensure that the front of house and guest areas are well maintained at all times
As required assist with the co-ordination and delivery of dining, events and food & beverage service
Any other duties as directed by the Duty Manager/ Front Office Manager or other member of the management team