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Khidmat Pelanggan
RM2,300 - RM2,500 Per Month
Sepenuh Masa, Kerja Dari Rumah
Petaling Jaya, Selangor
Jadilah pemohon terawal!
Posted 3 months ago • Closing 30 Mar 2023
Jadilah pemohon terawal!
Kelayakan
- Intake: March 2023.
- Working Hours/days: Five Work Days, Including Weekends & Public Holidays,
- Working Shift: 2 Rotational Shifts |9:00 Am - 6:00 Pm|12:00 Pm - 9:00 Pm|
- Location: Redberry Contact Center, Section 13, Petaling Jaya (Nearest Lrt - Asia Jaya. Shuttle Van Provided To & From The Lrt Station)
- Hybrid Work Mode: Morning Shift (Office Based) | Noon Shift/weekends/public Holidays (Wfh)
- Must Come With Own Laptop & High Speed Broadband (Minimum 100mbps) For Hybrid Working Arrangement
- This Is Not 100% Wfh Job.
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- Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U/Diploma
- At least 1 or 2 years (s) of working experience in the related field, preferably in the E-commerce/Retail industry
- Able to work in a rotational shift environment (5-day work-week)
- Able to start immediately
- Have knowledge of customer service principles and practices
- Possess good interpersonal and communication skills
- Fast learner and self-motivated
- Team-oriented and service minded
- Careful, patient, and able to work under pressure
- Able to work according to the monthly roster including public holidays
- Understand the basic operation of computer software applications
- Requires minimal 30 wpm typing speed
- Required skill(s): Microsoft Windows
- Proficient in English and Bahasa.
- Must be willing to return to the office as & when required
- Fresh graduates are encouraged to apply
Tanggungjawab
- Handle all inbound contacts received and outbound contacts made via chats (marketplace), emails, social media, and calls
- To resolve product or service problems by clarifying and understanding the customer's complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment & following up to ensure resolution
- To ensure and provides quality service to both internal and external customers
- To maintain customer records by updating account information
- Record details of inquiries, comments, and complaints
- Contributes to team effort by accomplishing related results as needed
- To adhere to and comply with the duty roster set by the Supervisor
- To complete any other tasks assigned by the management from time to time
Manfaat
- Annual Leave
- EPF / SOCSO / PCB
- Training Provided
- Hybrid Working Mode
- Basic Salary: RM2300 - RM2500
Only shortlisted candidates will be notified.
Manfaat tambahan
- Training Provided
Soal Jawab Jawatan
Tanya soalan dan majikan akan menjawab tentang jawatan ini
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