Customer Service Manager

Eatons Vehicle Group is currently seeking a Customer Service Manager to join our team. This role can be based at any of the following Vehicle Group locations: Carol Stream, IL, Canton, MI, Galesburg, MI, Southfield, MI, Marshall, MI or Jackson, MI and offers a hybrid working scheduled. Relocation assistance is available! Position Overview: This Customer Service Manager is responsible for supporting the management of customer accounts and the overall day-to-day business relationship between RPS (Royal Power Solutions) and customers. The Customer Service Manager will report to the Sales Director. The Customer Service Manager will work together with the entire RPS team to drive maximum operational efficiency and customer satisfaction advocating for the Voice of the Customer. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. Its where bold, bright professionals like you can reach your full potentialand where you can help us reach ours. In this function you will: Use current business tools and data analytics to discover emerging trends, product improvement opportunities, and system enhancements to improve the customers experience with Eaton Foster and develop customer relationships to maintain existing book of business and profitability as well as grow the business Ability to Interpret electronic data to prescribe resolution strategies for customer requests Conduct quality evaluations on Customer Service business partners to identify training opportunities and provide coaching / feedback to call center personnel Train teams on proper phone skills and procedures Strong technical skills/knowledge of Power Connections products Expertise/knowledge regarding automotive and truck industry methodologies and tools for supporting customer satisfaction Document and communicate internally all applicable customer contacts, acting as the Voice of the Customer Support teammates and other departments as needed Represent Eaton in a courteous, ethical, and professional manner at all times Ability to work flexible hours, potentially including weekends Responsible for staying current on pertinent product and customer issues Qualifications Required (Basic) Qualifications Bachelors Degree from an accredited institution Minimum of 5 years of experience working in a Sales or Customer Service or Business Development or Account Management role Minimum of 2 years of experience working in a manufacturing industry or environment Minimum of 3 years of experience as a manager or leader of people Must be legally authorized to work in the United States without company sponsorship both now and in the future Preferred Qualifications Minimum of 5 years of customer service manager experience Minimum of 2 years of work experience in the automotive industry Experience with or knowledge of electric Connectors or Terminals or comparable products Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at ******* to discuss your specific need. Only accommodation requests will be accepted by this phone number. All other inquiries related to your job search will not be supported by this phone number. Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, were accelerating the planets transition to renewable energy, helping to solve the worlds most urgent power management challenges, and doing whats best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the companys operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Sales Region: North America US/Puerto Rico Organization: VEH Vehicle Group Job Level: Manager Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes Hybrid Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time