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Customer Service Manager
SGD6,000 - SGD7,000 Per Month
Sepenuh Masa
Singapore
Jadilah pemohon terawal!
Jadilah pemohon terawal!
Tanggungjawab
Job Responsibilities:
- Responsible for the service interface of important customers belonging to the Asia Pacific Division, as well as accepting after-sales escalation complaints from customers and providing rapid response 24/7.
- Implement the company's service standards for VIP customers and be responsible for VIP customer service satisfaction.
- Track the progress of customer after-sales troubleshooting, directly coordinate or participate in various remedial and preventive implementations when necessary.
- Communicate with customers on a regular basis and take effective measures to improve the quality of customer service delivery; act as a consultant and be able to identify trends, predict customer expectations and make recommendations.
- Sorting out after-sales service shortcomings and promoting continuous internal optimisation of after-sales service processes to improve our service capabilities.
- Communicating with customers to help them solve their needs or reduce the impact on business development, and adopt flexible responses for different customers.
- Establishing close working relationships with customer sales teams to promote quality customer service for new business opportunities and contract renewals.
- Bachelor degree or above, background in communications, computer, marketing and other related disciplines.
- Preferred: 5 years working experience in telecommunications industry, 2 years or more customer service experience.
- Familiar with IT troubleshooting, experience in operation support of internal and external customer IT service.
- Effective time management skills and strong communication skills, able to effectively influence and manage customer expectations.
- Good command in both written and spoken English and Mandarin(to liaise and handle queries and feedback from Mandarin speaking associates)
Manfaat
To be advice
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