jobs in Hap Seng Star Sdn Bhd

Customer Service Assistant (Jalan Ipoh)

Hap Seng Star Sdn Bhd


Full time

KL City, Kuala Lumpur

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- To greet customer promptly and courteously address customer enquires

- To look after customers in the event of waiting times and facilitate the customer refreshments

- To answer call promptly, screen and forward inquiries to the appropriate individuals

- To schedule customer appointments and take messages as required by the customers

- To notify Manager - Administration in case of customer complaints

- To maintain service booking log book/DMS

- To update any customer appointment changes to respective Customer Service Consultant

- To prepare daily vehicle throughput report to the management

- To maintain and achieve Customer Satisfaction Index (CSI) score as per target set.

- Fully compliance to Mercedes-Benz Workshop Process Consultant (WPC) and Dealer’s standards

- To arrange mobility for customer (arrange taxi or shuttle service)

- To keep reception area and front desk clean and organized at all times to give a positive customer impression

- To assist on cashier functions when necessary

- Any other ad-hoc tasks/duties as assigned

(Working Location : Jalan Ipoh)


  • EPF
  • Annual Leave

Soal Jawab Jawatan

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Mengenai Syarikat

jobs in Hap Seng Star Sdn Bhd

Hap Seng Star Sdn Bhd

Customer Service / Helpdesk

Mengenai Syarikat

jobs in Hap Seng Star Sdn Bhd

Hap Seng Star Sdn Bhd

Customer Service / Helpdesk