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Customer Service Assistant (Jalan Ipoh)
Undisclosed
Full time
KL City, Kuala Lumpur
Jadilah pemohon terawal!
Jadilah pemohon terawal!
Tanggungjawab
- To greet customer promptly and courteously address customer enquires
- To look after customers in the event of waiting times and facilitate the customer refreshments
- To answer call promptly, screen and forward inquiries to the appropriate individuals
- To schedule customer appointments and take messages as required by the customers
- To notify Manager - Administration in case of customer complaints
- To maintain service booking log book/DMS
- To update any customer appointment changes to respective Customer Service Consultant
- To prepare daily vehicle throughput report to the management
- To maintain and achieve Customer Satisfaction Index (CSI) score as per target set.
- Fully compliance to Mercedes-Benz Workshop Process Consultant (WPC) and Dealer’s standards
- To arrange mobility for customer (arrange taxi or shuttle service)
- To keep reception area and front desk clean and organized at all times to give a positive customer impression
- To assist on cashier functions when necessary
- Any other ad-hoc tasks/duties as assigned
(Working Location : Jalan Ipoh)
- To look after customers in the event of waiting times and facilitate the customer refreshments
- To answer call promptly, screen and forward inquiries to the appropriate individuals
- To schedule customer appointments and take messages as required by the customers
- To notify Manager - Administration in case of customer complaints
- To maintain service booking log book/DMS
- To update any customer appointment changes to respective Customer Service Consultant
- To prepare daily vehicle throughput report to the management
- To maintain and achieve Customer Satisfaction Index (CSI) score as per target set.
- Fully compliance to Mercedes-Benz Workshop Process Consultant (WPC) and Dealer’s standards
- To arrange mobility for customer (arrange taxi or shuttle service)
- To keep reception area and front desk clean and organized at all times to give a positive customer impression
- To assist on cashier functions when necessary
- Any other ad-hoc tasks/duties as assigned
(Working Location : Jalan Ipoh)
Manfaat
- EPF
- SOCSO
- Annual Leave
Soal Jawab Jawatan
Tanya soalan dan majikan akan menjawab tentang jawatan ini
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