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Pegawai Latihan
RM4,000 - RM6,000 Per Month
Sepenuh Masa
Kerinchi, Kuala Lumpur
Jadilah pemohon terawal!
Posted 2 months ago • Closing 10 Apr 2023
Jadilah pemohon terawal!
Kelayakan
- A bachelor's degree in human resources or a related field.
- Additional certification in business leadership, eLearning software, or adult education and training is preferred.
- At least two years of experience as a call center trainer or team leader.
- Excellent knowledge of sales techniques and customer service best practices.
- Strong teaching abilities and mentoring skills.
- Good communication, interpersonal, and conflict resolution skills.
- Ability to provide leadership to personnel in a fast-paced and stressful work environment.
- Have a passion for people development with a flair for training
- Confident in stand-up training, facilitation, and assessment
- A team player with good interpersonal and communications skills
- Dedicated, committed, and positive working attitude
- Strong planning, analytical, and problem-solving skills
- Self-motivated, proactive, and resourceful
Tanggungjawab
- Developing & maintaining call centers' education materials, such as digital presentations, how-to manuals, and etc.
- Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
- Scheduling and conducting training sessions on call center topics to prepare and support new team members.
- Training experienced team members on new or updated call center procedures to improve their performance.
- Observe call center team members’ daily operations and identify any areas of improvement.
- Liaising with team leaders and managers to conduct on-the-job coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports.
- Ensuring team member keep up their productivity and maintain high levels of customer satisfaction.
- Conducts refresher training and ongoing training of existing team member
- Monitors progress of new team member by coaching and developing for improvement and providing on-the-job training as needed
- Assists with operational and quality duties as needed
- Utilizes reporting to manage improvements in individual and team performance
- Supports the call center by participating in cross-functional meetings to give input on improvement opportunities
- Evaluate trainees’ participation and progress in training
- Use training evaluations to ensure that training program effectively prepares associates for the job and prepares them to meet performance and quality related goals
- Identify and address any training deficiencies
Manfaat
- Monthly salary range starting from RM4000 ++
- Annual leave 16 days per annum*
- EPF, SOCSO & EIS
- 9:00am-6:00pm, Monday - Friday*
- Off day: Weekend & Public Holiday*
- Attractive bonus and salary
- Career advancement
Manfaat tambahan
- Training Provided
- Allowance Provided
Soal Jawab Jawatan
Tanya soalan dan majikan akan menjawab tentang jawatan ini
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