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Pakar Perkhidmatan Pelanggan
MYR2,200 - MYR2,500 Per Month
Sepenuh Masa
Shah Alam, Selangor
Jadilah pemohon terawal!
Posted 4 years ago • Closing 6 Apr 2019
Jadilah pemohon terawal!
Kelayakan
- Must understand and meet the demands of a customer focused environment
- Efficient in browser-based and software-based applications
- Ability to identify trends and patterns reported by customers that lead to low retention.
- Strong oral and written communication skills
- Excellent organizational and interpersonal skills
- Attention to detail with emphasis on accuracy and quality
- Articulate and professional with the ability to multi-task
- Speaking a 2nd language is a bonus
- 2+ years of experience in a service related field
Tanggungjawab
- Outbound calls to lapsed customers
- Incentivise customers to use the Ria Money Transfer service
- Outbound welcome call to new customers that have recently used the Ria Money Transfer for the first time
- Extract and analyse customer data to find below:
- Customers that stopped using our service
- Create themes of potential reasons why they stopped
- Create incentives to winback customer based on each theme
- Be the problem solver for customers that had an issue with their last transaction:
- Extract details when speaking to the customer to find out what happened
- Contact the relevant department to find a solution
- Inform the customer of the solution
- Ask probing questions to gain a deep understanding of the customer’s concern and recommend a solution that meets the customer’s need
- Act with the highest degree of professionalism to ensure an exceptional customer experience.
- Participate in activities designed to improve customer satisfaction and business performance.
- Identify patterns that customers are complaining about, and provide possible solutions based on customer feedback that will improve Ria Money Transfer and increase future retention
- Ad hoc requests from time to time related to customer retention
Manfaat
- Opportunities to grow within the company
- Centrally located office next to KL Sentral
- Join a global leader in money transfer
Soal Jawab Jawatan
Tanya soalan dan majikan akan menjawab tentang jawatan ini
Important Information
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