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Hotel Front Office Executive
MYR1,500 - MYR2,000 Per Month
Sepenuh Masa
Petaling Jaya, Selangor
Jadilah pemohon terawal!
Posted 4 years ago • Closing 27 Jan 2020
Jadilah pemohon terawal!
Kelayakan
- Candidate must possess at least Diploma
- Have experience in the Hotel Industry is an added advantage
- Required language(s): English, Mandarin and Bahasa Malaysia.
Tanggungjawab
- Assists in handling room lock problems via app- issuing code only to confirmed paid bookings.
- Assist in checking in Guest and Checking out guest
- Prepares and checks for VIP’s arrival and escorts guests to rooms.
- Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
- Operates the front office computer system in order
- Provides guests with information about attractions, facilities, services, and activities in or outside the property.
- Makes guest reservations of transportation when requested.
- To ensure a proper use of the telephone etiquette standards.
- To oversee the concierge operations, doormen, bellmen, valet parking and to supervise the area ensuring that all standards and procedures are fully known and followed.
- To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations.
- To ensure that all sections have proper coverage of staff at all times.
- To ensure that guest luggage records are accurately maintained and all special requests are met.
- Project a professional manner with an emphasis on hospitality and guest service
- Handles guest complaints and solve problem to the degree possible
- Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.
- Ensure reservation department and Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.
- Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
- Track and post all reservation picked up from OTA, website, GDS, other third party to reservation system
- Verify all reservations taken on the reservation forms are updated on the PMS without fail
- Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.
- Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.
- Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
- All reservation modifications are updated on the property management system immediately and accurately in case of any changes.
- Ensure deposit payment is taken in advance for all pay at hotel reservations eg: Direct reservation, OTA's (*************, Orbitz, Expedia etc.)
- Determine work procedures, prepare work schedules, assign duties and expedite work flow for reservation agents.
Manfaat
- Training Provided
- Laptop provided
- Smartphone provided
- Uniform provided
- Oversea Working Opportunity
- Company Event & Recreational (yearly annual dinner)
- Annual Dinner
- Friendly Staff and Management
- Comfortable Working Environment
- 5 Working Days - 6 working days, one day off for Front office.
- Front office will be on shift time
- Medical Benefits
- Annual leave: 14 -21 days depending on years of service
- Panel clinic (Damansara Utama)
- Group insurance
Soal Jawab Jawatan
Tanya soalan dan majikan akan menjawab tentang jawatan ini
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