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Juruanalisis Perkhidmatan Pelanggan
MYR4,500 - MYR5,000 Per Month
Sepenuh Masa
Petaling Jaya, Selangor
Respons Segera
Jadilah pemohon terawal!
Posted 4 months ago • Closing 19 Jul 2023
Jadilah pemohon terawal!
Kelayakan
- Minimum 1 years’ experience in a BANK customer service environment
- Strong banking knowledge is an added advantage
- MUST BE Fluency in English and Mandarin languages (Spoken & Written)
- Exceptional customer service, active listening, strong verbal and written communication skills along, professional phone voice
Tanggungjawab
- Answer inbound calls in a timely and friendly manner
- Reply to queries sent through bank’s Contact Us inquiry form
- Reach out to customers for information/documents in supporting Request for Information (“RFI”) from KYC, AML, risk and operations teams
- Perform call back with customers for transaction confirmations
- Respond to customers’ queries and concerns with the aim of achieving first call resolution
- Identify customers’ needs, clarify information, evaluate problems raised by the customers, and provide comprehensive answers and appropriate solutions
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Level 1 first point of contact for customer complaints
- Complete call logs and reports, keep records of all conversations in call centre database in a comprehensible way
Manfaat
- Career growth
- EPF/SOCSO
Soal Jawab Jawatan
Tanya soalan dan majikan akan menjawab tentang jawatan ini
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