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Khidmat Pelanggan
MYR1,500 - MYR1,800 Per Month
Sepenuh Masa
Alor Setar, Kedah
Graduan Baru
Jadilah pemohon terawal!
Posted 3 months ago • Closing 15 Jul 2023
Jadilah pemohon terawal!
Kelayakan
- Pleasant personality and courteous at all times.
- Good communication skills and able to interact with all levels of people.
- Candidate must possess at least a Diploma / "O" Level, any field
- Fresh graduates are welcomed to apply.
- Required languages: Bahasa Malaysia and Good English speaking.
- Has a passion for service. Previous service experience will be an advantage.
- Good team player and willingness to learn.
Tanggungjawab
- Respond to all customers' inquiries, complaints and supports professionally.
- Convert potential leads into happy buyer with proper sales approach.
- Maximize opportunities to up sell or cross sell products that brings added value to customers.
- Build rapport with customers and long term loyalty.
- Assist in returns or warranty claims for customers.
- To efficiently handle inbound and outbound customer chat inquiries. (including Follow up)
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Professionally handle a high volume of inquiries of customers and provide technical issue resolution via email, live chat apps, social media or any other online platforms.
Manfaat
- OT allowances
- Friendly working enviroment
- KWSP
- SOCSO
- Bonus
- Snack & Beverages
Soal Jawab Jawatan
Tanya soalan dan majikan akan menjawab tentang jawatan ini
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