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Latihan Industri untuk Khidmat Pelanggan
Up to MYR1,000 Per Month
Latihan Industri
Petaling Jaya, Selangor
Jadilah pemohon terawal!
Posted 2 months ago • Closing 18 Jul 2023
Jadilah pemohon terawal!
Kelayakan
- Diploma or Degree in Marketing, Business Administration, Communications, or equivalent
- Proficient in Microsoft Office, Excel and PowerPoint
- Experience with Oracle and Salesforce. com or similar RM tool, is an added advantage
- Experience handling operations in Shared Service or in a BPO environment is an added advantage
- Fluent in spoken and written English, Mandarin literate is a bonus as the role may require engagement with mandarin speaking client
- Passionate for leadership development and strive toward team success
- Resilience, positive with can-do attitude
Tanggungjawab
The Customer Relationship Management is responsible building relationship and pipeline for the various sales team whilst providing support to the team Manager.
- Maintain daily operations of the inbound/chat sales channel to ensure business coverage and team SLA.
- Adhere to shift follow Australia working time, or otherwise advised by reporting manager in order to support team operations.
- Provide floor support and monitor random calls/chats to identify coaching opportunity in order to improve quality, correct errors and upskill sales.
- Assist Sales Manager in team motivation and drive team to meet sales conversion target and maintain team performance KPI.
- Assist in onboarding, regular training and development of new hires.
- Support Sales Manager in planning and successful execution of projects, and manage change effectively.
- Maintaining timely of daily, monthly, and quarterly performance reports for internal and external clients.
- Adhere to task as on-demand basis assigned by supporting the management.
Manfaat
- Five (5) working days a week.
- Internship allowance
Soal Jawab Jawatan
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