Kerja Kerja Dari Rumah, IT Helpdesk Support Specialist – Brazil - Argentina - Chile - Colombia - Peru - APPLICANTS ONLY di Accrets - Maukerja

IT Helpdesk Support Specialist – Brazil / Argentina / Chile / Colombia / Peru

Job Summary
We are looking for a skilled IT Helpdesk Support Specialist to provide technical assistance, manage IT support tickets, and ensure seamless IT operations in a hybrid work environment. This role involves troubleshooting technical issues, maintaining IT systems, and ensuring compliance with security standards.

The ideal candidate has strong problem-solving skills, excellent communication, and hands-on experience in IT support.

Key Responsibilities
IT Support & Ticket Management – Handle and resolve IT support requests efficiently via the ticketing system.
Technical Troubleshooting – Diagnose and fix hardware, software, and network issues.
Process Optimization – Identify ways to improve IT support workflows and efficiency.
Documentation & Knowledge Base – Maintain technical records and update support documentation.
Security & Compliance – Ensure adherence to IT policies and cybersecurity best practices.
Collaboration & User Support – Work with internal teams to provide seamless IT assistance and training as needed.

Preferred Qualifications & Skills
Proven experience in IT support, service desk, or helpdesk roles.
Hands-on experience with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk).
Strong understanding of networking concepts (TCP/IP, DNS, VPN, Wi-Fi).
Ability to manage multiple tasks and work independently in a fast-paced environment.
Excellent problem-solving and communication skills.

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