Sepenuh Masa Cloud- Senior Cloud Engineer Jobs, in Singtel Kuala Lumpur - Maukerja

Be a part of something BIG!

We are seeking a highly skilled and detail-driven Cloud/ Senior Cloud Engineer to be responsible for ensuring the reliability, availability, and operational excellence of cloud platforms supporting mission-critical telco services. The role includes leading on-call incident response, driving service recovery, and improving operational resilience through automation and continuous improvement.

Make An Impact By

Cloud Operations & Reliability

• Operate and maintain production cloud platforms to meet telco-grade availability and performance targets.
• Proactively identify operational risks and prevent incidents.
• Ensure operational readiness of cloud platforms for 24x7 support.
  
  

On-Call & Incident Leadership

• Participate in and lead scheduled on-call rotations.
• Act as incident lead for high-severity or complex cloud incidents.
• Drive service restoration within agreed SLAs and MTTR targets.
• Coordinate incident response across cloud, network, security, and application teams.
• Ensure clear and timely communication to stakeholders.
  
  

Incident, Problem & Change Management

• Perform root cause analysis and implement corrective and preventive actions.
• Reduce incident recurrence through operational improvements.
• Review and approve standard operational changes within delegated authority.
  
  

Automation & Continuous Improvement

• Improve on-call effectiveness through automation, self-healing, and alert optimization.
• Enhance runbooks and operational documentation based on on-call learnings.
• Drive operational readiness for new services prior to production release.
  
  

Security, Compliance & Governance

• Ensure on-call actions comply with security, regulatory, and change controls.
• Support audits and vulnerability remediation related to cloud operations.
  
  

Mentorship & Collaboration

• Provide on-call guidance and escalation support to junior engineers.
• Share operational best practices and lessons learned across teams.
  
  

Incident Management

• Managing major incidents impacting customer-critical telco services.
• Balancing rapid service recovery with strict change and security controls.
• Troubleshooting complex hybrid or network-integrated cloud environments.
  
  

Decision-Making Authority

• Lead on-call incident response and recovery actions.
• Approve and implement low-risk operational changes.
• Recommend improvements to on-call processes, tooling, and architecture.
• Escalate major risks, outages, and compliance issues.
  
  

Skills For Success

• Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience.
• 3–6 years of experience in cloud operations or infrastructure roles.
• Strong hands-on experience with AWS, Azure, or GCP in production environments.
• Proficiency in IAC tools such as Terraform, Bicep, and CloudFormation to standardize configuration of Cloud resources.
• Proven ability to monitor, troubleshoot, and resolve complex cloud platform issues, leveraging logs metrics, and alerts across multi-cloud environments.
• Solid understanding of cloud networking, security, and IAM.
• Experience with ITSM processes and on-call operations.
  
  

Your career growth starts here. Apply Now!