: Clean and maintain guest rooms according to established standards, including making beds, changing linens, dusting furniture, vacuuming carpets, and cleaning bathrooms.
" Being in charge of the cleaning of GM/GO rooms according to the Standards and rules of Hygiene and Safety
- Complying with the requests and specific attentions of the guests and reporting any discrepancy/issue related to their comfort and safety."
Responsible and under the care of Housekeeper.
Work under Senior Housekeeping Supervisor and Housekeeping Supervisor.
To report duty to the Senior Housekeeping Supervisor or Housekeeping Supervisor who is on duty at the office and check for any special assignment.
To maintain room and assigned area according to Standard Set.
To finish any assignment promptly and in the correct procedure.
To clean Room with the right chemicals and equipment.
To report any fault in the Room to Senior Housekeeping Supervisor or Housekeeping Supervisor.
To comply with Hotel rules and regulations.
To clean all equipment and utensils before finishing shift and returning to store.
Report unusual behavior / activities in guest room corridor of staff service area to Supervisor on duty.
To report and submit lost & found articles to Superior.
Responsible for the cleanliness of all guest rooms. He/she also need to train and inspect the performance of assigned housekeeping attendants ensuring that all procedures are completed as per the company’s operating standards.
In charge and supervises day to day cleaning activity of guest rooms, living hall, dining hall, library and other areas under the jurisdiction of Housekeeping Department.
Duties and Responsibilities:
1. Inspect guest rooms on daily basis to ensure excellent standards and to check furnishing and equipments are clean and in good repair and that it’s replaced or refurbished as and when required.
2. Prepare housekeeper report, assign work for staff, replenish brochures and other promotional materials in guest rooms, report and log any maintenance defects found in rooms.
3. Handle, follow up and investigate any comments or complaints regarding housekeeping services, equipment and take corrective action plan.
4. Maintain inventories stock , prepare purchase requisition for store and to make recommendations for purchasing where application together with HOD.
5. To train, supervise and monitor the quality of staff performance and maintain effective internal communications including daily or weekly briefings to ensure optimum teamwork and productivity
Job Requirements:
• Preferably candidates with working experience as Housekeeping Supervisor
• The ideal candidate will be a friendly, caring individual with good cross-cultural sensitivity
• Adhere to feedback, complaints, and comments with an open mind
• Enjoy working in a Team
• Able to work on shifts, weekend and public holidays
• Can start immediately
Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.
Duties & Responsibilities:
• Assigning housekeeping task to staffs and inspecting work to ensure that the prescribed standards of cleanliness are met
• Scheduling staff shifts and organizing replacements as required
• Providing training to the housekeeping staffs
• Performing various cleaning duties in instances of staff shortages
Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.
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Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.
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We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.
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