Full Job Description

Job Purpose:
Ecommerce admin work as front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. Admin also responsible for all the ecommerce team admin task.

**Responsibilities**:

- To assist and resolve customers order issues or enquiries such as request for exchange, return, refund, and product damage/defect via call/ chat/ Whatapps or etc.
- To reply on customer chat and provide them with suitable product to solve customer problems, also to upsell customer with the suitable product. Respond with concisely, efficiently, and friendly.
- To build a professional, efficient, responsible, and trustworthy company image for customers with considerate, considerate, and efficient service consistently organized.
- To encourage customers for review us and reply to customers review twice a week.
- To help on other operation task such as picking, packing, etc. if request by superior or when there is lack of staff.
- To import the daily sales into system and cross check within two platform. To complete the weekly cross check of sales and collection for accounting purposes.
- To provide monthly report as requested by superior.
- To assist in other administrative task in ecommerce department as requested by superior.
- To assist in office general administration task, such as monitor the expenditure, office equipment and cleanliness maintenance, office utility follow up, meeting room preparation, photocopying, guess greeting, etc.
- Any other duties when required by management that related.

**Requirements**:

- Diploma, Advanced/Higher/Graduate Diploma in eCommerce or Marketing or equivalent.
- At least one year experience in customer service role.
- Strong responsible and a can-do attitude in a fast-paced environment.
- Team player, aggressive, optimism, self-motivated and independent.
- Experience in eCommerce or Social Media role is an added advantage
- Proficient with Microsoft office Applications, Experience in Photoshop, Illustrator, some of Video editing skill is an added advantage.
- Excellent communication skills in multiple language
- Able to start work immediately or on short notice is an added advantage.

Working Day: Monday - Friday 9:00am - 6:00pm / Saturday 9:00am - 1:00pm

Basic Salary + Performance Bonus + OT

**Job Type**: Permanent

**Salary**: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Heng Sheng Hardware Sdn Bhd

3 Job Available

Filter

Sort By

Type

Education

Salary