Website Management:

• Oversee the day-to-day operations of the e-commerce website.
• Ensure the website is user-friendly, visually appealing, and optimized for conversions.
• Collaborate with web developers to implements necessary updates and improvements.

Product Management:

• Upload and manage product listing on the e-commerce platform.
• Ensure accurate product information, including descriptions, images, and pricing.
• Monitor and update inventory levels to prevent stockouts or overstock situations.

Order Processing:

• Manage the end-to-end order processing system.
• Coordinate with logistics and fulfillment teams to ensure timely and accurate order fulfillment.
• Handle customer inquiries and issues related to orders.

Payment Processing:

• Oversee the payment processing system and work to ensure a secure and efficient payment gateway.
• Monitor and manage online payment transactions.

Customer Experience:

• Focus on providing an excellent customer experience throughout the entire purchasing journey.
• Implement customer service strategies to address and resolve customer issues.
• Collect and analyze customer feedback to make improvements.

Marketing and Promotions:

• Collaborate with the marketing team to plan and execute e-commerce marketing campaigns.
• Implement promotional activities, discounts, and special offers to drive sales.
• Utilize online advertising and social media platforms to increase visibility.

Analytics and Reporting:

• Monitor and analyze e-commerce metrics, such as website traffic, conversion rates, and customer behavior.
• Generate reports on sales performance and provide insights for improvement.

E-commerce Platform Optimization:

• Stay updated on industry trends and e-commerce best pratices.
• Implement strategies to optimize the e-commerce platform for better performance and user experience.
• Experience in Shopify platform or others platform.

Security and Compliance:

• Ensure that the e-commerce platform complies with data protection and privacy regulations.
• Implement security measures to protect customer information.

Collaboration:

• Work closely with cross-functional teams, including marketing, IT, and customer service, to align e-commerce efforts with overall business objectives.

Budget Management:

• Manage budget for e-commerce operations, marketing campaigns, and technology investments.