Talentspothub Management Consulting Sdn. Bhd.
SSM No : 202301015174 (1509096-T)
Petaling Jaya, Selangor
Fewer than 60 applicants. You still have a chance!
Posted 7 days ago • Closing 9 May 2024
Fewer than 60 applicants. You still have a chance!
Requirements
IMPORTANT NOTE: LANGUAGE SKILLS: MUST BE PROFICIENT IN MANDARIN OR CANTONESE (READ, WRITE & SPEAK)
Job Overview:
As a Customer Success Specialist (CSS), you'll be at the heart of our customer interaction, ensuring that every call and email is a chance to demonstrate our commitment to excellence. You're not just responding to inquiries; you're solving problems, offering solutions, and making our customers' day better. You'll be the go-to person for anyone needing assistance with our online shopping experience, embodying our brand and values with every interaction.
You are the face of our brand, embodying responsibility and a relentless pursuit of quality and excellence. In your hands, every customer interaction becomes an opportunity to showcase the best we have to offer. Through your communication, be it over the phone or via email, you're not just providing support; you're enhancing our company's image, one conversation at a time.
Essential Qualifications:
Desired Attributes:
Responsibilities
As a Customer Success Specialist, you are the embodiment of our brand, culture, and values. Your interactions and demeanor are pivotal in shaping customer perceptions. Maintaining a consistently positive, empathetic, and professional stance is crucial in every customer interaction. Your role is not just about handling concerns but doing so in a way that reinforces trust and loyalty.
Key Responsibilities:
Additional Responsibilities:
The CSS may also undertake other roles and responsibilities as needed, ensuring flexibility and adaptability in meeting the dynamic needs of our customers and the business.
Benefits
Additional Benefits
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.
Learn MoreAbout Company
About Company