Administration

• In charge of requesting quotations and preparing purchase orders (PO).
• Responsible for the building and facilities maintenance support and services which include managing contractors in service, repair and renovation work.
• Assist in outsourcing dispatch, overseeing cleaners, gardening services, pest control and any other services related to providing a comfortable working space.
• To coordinate in purchasing office equipment and supplies as well as monitor the deliveries from vendors and suppliers for pantry stock and stationery, photocopier paper, toner etc.
• To ensure timely renewal of company licenses (WRTA- every 2 year) and business license - every year)
• Assist in administrative tasks, which include obtaining stamping from LHDN via the online portal, providing company mobile phones to employees, following up with the Finance department on the payment, generating or replying to emails etc.
• To assist in any other ad-hoc tasks from time to time.

Customer Service

• Serve as the initial point of contact for VIP customers regarding digital photography & camera repair or service requests.
• Greet and welcome VIP customers in a professional and friendly manner to establish a strong rapport with customers, understand their needs and concerns.
• Conduct initial diagnostics to identify issues and assess repair requirements. (Don’t worry, we've got in-house trainings for you)
• Collaborate with technical teams to ensure accurate diagnosis and efficient resolution of issues.
• Monitor and update VIP customers on the status of their repairs, ensuring transparency and communication throughout the process.
• Prioritize VIP customer requests and escalate urgent matters as needed.
• Maintain accurate records of VIP customer interactions, repairs, and service history.