MYR3,000 - MYR3,500 Per Month
Petaling Jaya, Selangor
Fewer than 10 applicants. Your chances are good!
Posted 5 days ago • Closing 5 May 2024
Fewer than 10 applicants. Your chances are good!
Requirements
- Fresh graduates are encouraged to apply.
- Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
- Someone who priorities career & hungry for success
- Knowledge in handling basic computer (Microsoft Excel/Word etc)
- Good communication and interpersonal skills
- Ability to multi-task, prioritize and manage time effectively
- Candidate must possess at least a Diploma (in any field)
- Customer services related will be advantaged
Responsibilities
- To efficiently handle inbound and outbound customer inquiries
- Handle all customer inquiries coming from multichannel, including WhatsApp, calls, emails and Livechat
- Provide "Total Service" to our value customers
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Advising customer on shipment arrival
- Follow communication procedures, guidelines and policies
- Monitor clearance and ensure timely delivery.
- Prepare customer reports (if applicable)
Benefits
- Annual, Sick & Hospitalization Leave
- KWSP and SOCSO
- Medical, Optical & Dental Coverage
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
- Career Progression opportunities
- Birthday leave on the birthday month
- Hyriid working models (Temporarily)
Additional Benefits
- Training Provided
- 5 Working Days
Important Information
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