Customer Relations Assistant Manager (KL)
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SSM No : 201901037350
MYR5,000 - MYR6,000 Per Month
KL City, WP Kuala Lumpur
Fewer than 60 applicants. You still have a chance!
Posted 2 days ago • Closing 19 Jul 2024
Fewer than 60 applicants. You still have a chance!
Requirements
Customer Relations Assistant Manager | SG MNC | KL
- Minimum Diploma or Degree of any field
- At least 4 years of experience in Customer Service/Customer Relations/Retail Sales Operations
- Background from FMCG industry will be an added advantage
- Possess leadership qualities, able to guide and supervise a team
- Good communication and organization skills
- Comfortable with working daytime shifts
Responsibilities
- Manage daily operations at Counter including managing inventory and the retail floor space
- POS/Invoiving, sell-collection of online purchases
- Customer service
- Booking of in-store facilities
- Lead and manage a team of customer service staff to provide excellent service:
- 1) In charge of rostering, evaluate performance, providing feedback, coaching and motivating the team
- 2) Be the Brand Ambassador with strong floor presence, ensuring the team maintains a high standard of grooming and appropriate conduct consistent with our brand image
- 3)Enhance in-store experience and maximize sales conversion
- 4) Handle customer feedback and provide service recovery when necessary
- 5) Establish regular contact with distributors and maintain healthy relationships
- Manage in-store company assets by keeping visual merchandising and in-store POSM up-to-date and ensuring housekeeping is up-to-standard.
- Manage and execute in-store activities by working closely with Marketing department for sales and promotional activities, give suggestions to drive store traffic
- Track and report store performance according to agreed KPIs
- Other ad-hoc duties assigned
Benefits
- Staff purchase
- Medical benefits
- Monthly incentive
- Yearly performance bonuses
Additional Benefits
- EPF / SOCSO / PCB
- Training Provided
- Performance Bonus
- Medical and Hospitalisation Leave
- 5 Working Days
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