Full Time Aircon Service & Repair Lead Jobs, Salary up to MYR 4,800 in Agensi Pekerjaan Ideal Reliance Selangor - Maukerja

• Fluent in Bahasa Melayu, English, and Chinese (spoken and written)

• Strong leadership, coordination, and communication skills.

• Customer-focused with the ability to handle escalations effectively.

• Good understanding of service operations, inventory control, and cost management.

• Technical knowledge in air-conditioning and/or electrical home appliances is an advantage.

Service Operations & Team Management

• Manage and coordinate service staff, work schedules, and departmental workload to ensure timely completion of service jobs.

• Liaise with Technical Engineers to obtain technical support before assigning jobs to internal technicians or external service contractors.

• Ensure compliance with all safety policies, work rules, and regulatory requirements.

• Conduct regular service meetings and coordinate with principals and relevant stakeholders

Customer Service Management

• Monitor customer complaints and concerns, ensuring prompt and effective resolution.

• Maintain high customer service standards to achieve customer satisfaction and service excellence.

Technical Responsibilities

• Possess working technical knowledge in air-conditioners and/or electrical home appliances.

• Troubleshoot and resolve technical issues in collaboration with Technical Engineers and other specialists.

• Monitor and coordinate the repair or replacement of faulty equipment.

• Monitor and coordinate the repair or replacement of faulty equipment.

Reporting & Administrative Duties

• Prepare weekly and monthly reports, including:

• Service cases received versus completed

• Weekly and monthly stock take reports

• Verify monthly spare parts forecast and replenishment reports versus stock on hand

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance
• Medical and Hospitalisation Leave
• EIS
• Medical Insurance
• 5 Working Days