Full Time CAFE MANAGER Jobs, Salary up to MYR 3,500 in Secret Recipe Cakes & Cafe Selangor - Maukerja

Benefits

• Reputable company

• EPF, SOCSO and EIS contribution

• Sales Commision

• Incentives

• Group Personal Accident Protection

• Group Hospitalization Scheme

• Outpatient Treatment

• Dental Subsidy

• Annual leave

• Miscellaneous leaves (i.e Birthday,Compassionate, Wedding, Examination, Calamity etc)

• Compassionate Token

• Birthday Gift

• Wedding Cake

• Staff Purchase Discount

• Duit Raya

• Flexible working hour

To be successful in this role, you will need to have...

• At least Diploma/ Bachelors in Hospitality, F&B management or related disciplines.

• Minimum 3 to 4 years of experience in the same management capacity within the F&B/ retail industry

• Experienced with food safety and inventory management procedures

• Passionate for customer service and sales

• Possess own transportation for outlet visits

• Fluency in Bahasa Malaysia and English. Any additional fluency in other local dialects are welcomed.

Job Responsibilities:

Job Description:

• The main responsibility is to ensure outstanding customer service in terms of speed, service, sequence, etiquette, food quality and exceed customers’ satisfaction consistently.

• Providing leadership and guidance to the team to ensure daily café’s operation are managed effectively and customers’ satisfaction achieved consistently.

• Work with the team closely to ensure full compliance of the SOP.

• Be responsible, handle / resolve customers’ complaint promptly and courteously.

• Responsible for making sure all complaints and feedback are reported to Area Manager (AM) or Senior Area Manager (SAM) in charge immediately for further action.

• Be responsible and provide on job training and monitoring to all new and existing staff consistently.

• Take responsibilities and monitor the performance and welfare of the staff, Service Coordinator and Supervisor in your team. Making sure they adhere to their job scope, standards and SOP.

• Strictly adhere and be compliance to the financial control procedures.

• Implementing promotional activities and tracking the results, giving feedback on customers’ comments for improvement.

• Work closely with SAM and the team to achieve sales target, cost and wastage reduction guidelines, quality of food and service at zero tolerance on variance and pilferage.

• Effective management of the team to ensure an acceptable standards of staff discipline and professionalism is achieved.

• To monitor and minimize wastages, breakages, pilferage, food quality and variance.

• EPF
• SOCSO
• Annual Leave
• Medical and Hospitalisation Leave
• Annual Bonus
• Performance Bonus
• Medical Insurance
• Overtime Pay
• 5 Working Days
• Work from Home