Full Time Customer Service Travel (Mandarin) Jobs, Salary up to MYR 4,500 in Manpower Staffing Services (Malaysia) Sdn. Bhd. Selangor - Maukerja

Skills Required:
•    High school in any discipline with 0 - 1 year customer service experience 
•    Excellent command over Excellent communication skills and strong command over the local language/ language off support in the region
•    Excellent Customer Service Skills.

Job Expectations:
•    Understand customer enquiries related to their hotel bookings and respond via applicable channels: email, and chat
•    Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
•    Making outbound calls to the hotel in urgent cases
•    Manage customer escalations and ensure that these are answered, tracked, and escalated as required
•    Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes
•    Ensure all SLAs are met accordingly
•    Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
•    Provide a high level of professionalism and competent customer service
•    Able to communicate effectively with customers in a friendly and polite manner following the processes
•    Able to read, write, and speak fluently and spontaneously in both English and Mandarin, for native speakers, in their native language

• 5 working days in a week
• EPF & SOCSO
• Sick leave
• Annual leave
• Medical and Hospitalisation Leave
• Annual Leave
• EPF
• SOCSO
• EIS
• Training Provided
• Medical Insurance