Full Time IT Support Executive Jobs, Salary up to MYR 9,000 in Netforge Solution Sdn. Bhd. WP Kuala Lumpur - Maukerja

What we're looking for

• Diploma or Degree in IT, Computer Science, or a related field

• Fluent in Mandarin (spoken and written) e are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking team

• Minimum 5 years of experience in IT support, system operations, networking, or a related role.

• Strong knowledge of networking fundamentals, including TCP/IP, routing, switching, and firewall concepts.Ability to analyze and troubleshoot network issues and optimize performance

• Hands-on experience with web-related technologies such as Nginx, Redis, Zookeeper, MySQL, DNS, etc., including configuration and performance tuning

• Proficient in one or more programming or scripting languages (e.g. Python, Shell, Go).

• Experience with monitoring and logging tools such as ELK, Zabbix, Prometheus, and Grafana

• Strong problem-solving and troubleshooting skills, with the ability to independently handle complex issues

• Fast learner with the ability to quickly acquire and apply new technologies in a practical environment

• Experience in team management or technical leadership; prior experience leading a small team (3–5 members) is an advantage

• Willing to work non-standard hours, including overtime or when support is required.

What you'll be doing

• Perform server system operations and maintenance, including scripting and automation

• Deploy, maintain, monitor, and optimize business systems and infrastructure

• Handle system incidents by performing troubleshooting, analysis, resolution, and follow-up

• Develop and maintain CI/CD pipelines and automation tools to improve operational efficiency

• Maintain and ensure the stability and security of private cloud infrastructure

• Introduce and deploy tools/platforms, and prepare related documentation

• Collaborate with development teams to support project implementation and track progress

• Coordinate between after-sales/support team and development team to escalate and resolve issues

• 5-day workweek
• EPF, SOCSO, EIS
• Monthly performance Bonus
• Annual Bonus
• Medical leave, annual leave, public holiday
• Medical claim
• Near public transportation (LRT/MRT)