Full Time Service Crew (Restaurant) Jobs, Salary up to MYR 3,500 in Agensi Pekerjaan Jobs Kreate WP Kuala Lumpur - Maukerja

• Nationality: Open to Malaysian citizens only

• Education: Minimum Secondary School Certificate (SPM) or equivalent

• Experience: Previous experience in F&B service is considered an advantage

• Communication: Strong verbal communication and customer service skills

• Appearance: Must be well-groomed and presentable at all times

• Availability: Able to work flexible shifts, including weekends and public holidays

Guest Welcome & Relationship Management

• Greeting & Seating: Welcoming guests with a warm, professional demeanor and escorting them to their tables while managing the seating flow to ensure the kitchen is not overwhelmed.

• Menu Ambassadorship: Presenting menus and providing detailed explanations of dishes, including cooking methods, ingredients, and flavor profiles.

• Personalized Recommendations: Upselling and suggesting appetizers, beverages, or daily specials that complement the guest’s preferences to enhance their experience and increase sales.

• Allergen Coordination: Carefully noting any dietary restrictions or allergies and communicating them clearly to the kitchen team to ensure guest safety.

2. Service Execution & Technical Precision

• Order Management: Accurately recording orders and inputting them into the Point of Sale (POS) system, ensuring all modifications or special requests are correctly logged.

• Food & Beverage Delivery: Serving dishes and drinks promptly, following established service etiquette (e.g., serving from the left, clearing from the right) and confirming the accuracy of the order with the guest.

• Table Maintenance: Performing "pre-busing" by discreetly removing used plates, cutlery, and glassware throughout the meal to maintain a clean and uncluttered dining environment.

• Quality Check-Ins: Conducting the "two-bite check" shortly after serving to ensure the food meets the guest’s expectations and addressing any immediate concerns.

3. Operational Efficiency & Sanitation

• Table Resetting: Efficiently clearing and sanitizing tables, chairs, and high chairs after guests depart, and resetting the station with clean linens, cutlery, and glassware for the next party.

• Side-Work Duties: Completing assigned shift tasks, such as polishing silverware, folding napkins, refilling condiment bottles, and stocking the service station.

• Safety & Hygiene: Adhering to all food handling and sanitation regulations, including regular handwashing and ensuring the dining room floor and service areas remain free of hazards.

• Opening & Closing Protocols: Assisting with the setup of the dining room before service and performing deep-cleaning tasks at the end of the shift to prepare for the following day.

4. Financial Transactions & Problem Solving

• Payment Processing: Presenting accurate bills and processing various forms of payment (cash, credit cards, digital wallets) with high integrity and speed.

• Service Recovery: Identifying guest dissatisfaction early and applying basic service recovery techniques (LEAST method) to resolve issues, or escalating to a supervisor when necessary.

• Team Coordination: Working closely with the kitchen crew and fellow service staff to ensure a smooth "hand-off" of tasks during busy periods or shift changes.

• EPF
• SOCSO
• To be provided upon request