Full Time Assistant, Admission Jobs, in KPJ Healthcare Berhad Selangor - Maukerja

EDUCATION:

• Minimum SPM or equivalent qualification.

• Preferred Diploma in Business Administration, Healthcare Management, or a related field.

KNOWLEDGE AND EXPERIENCES:

• At least 3 years of experience with in-depth knowledge of hospital admission procedures.

• Experience working with Hospital Information Systems (HIS).

SKILLS & COMPETENCIES:

• Attention to Detail– Ensuring accurate patient registration, billing, and financial records.

• Communication Skills– Effectively interacting with patients, families, doctors, and hospital staff.

• Problem-Solving Skills– Addressing admission issues, insurance concerns, and financial disputes.

• Time Management & Multitasking– Handling multiple admissions efficiently in a fast-paced environment.

• Customer Service Orientation– Providing a positive and professional experience for patients.

• Financial & Insurance Knowledge– Understanding hospital billing, deposits, insurance verification, and guarantee letters.

• Leadership & Teamwork– Supervising junior clerks and collaborating with other departments.

• Ability to Work Under Pressure– Managing workload during peak hours and emergency admissions.

• Proficiency in Microsoft Office– Strong in Excel, Word, PowerPoint, and Outlook.

PERFORMANCE METRICS & EXPECTED OUTCOMES:

• Accuracy in patient data entry - 100% error-free admission records

• Timeliness of patient admission process - Reduce waiting times to within hospital KPIs

• Compliance with hospital policies - 100% adherence to regulations and standards

• Financial accuracy - Correct billing with minimal outstanding payments

• Patient satisfaction score - Achieve and maintain high satisfaction ratings

• Insurance verification efficiency -Ensure all insurance cases are verified within 30 minutes

• Response time to patient inquiries - Address all patient concerns within a 10-minute timeframe

• Audit compliance - Pass internal and external audits with minimal corrective actions

SPECIAL SKILLS REQUIRED

• Hospital Information Systems (HIS) Experience– Managing patient records, financial details, and insurance processes.

• Regulatory Compliance Knowledge– Adhering to ISO 9001:2015, PDPA, OHS Act, and BFHI policies.

• Financial Counseling Expertise– Assisting patients with financial planning, top-up deposits, and payment support.

• Insurance & Billing Proficiency– Ensuring proper processing of GLs, insurance approvals, and outstanding payments.

PERSONAL ATTRIBUTES

• Professional & Ethical– Handling confidential patient data responsibly.

• Adaptable & Flexible– Willing to work shifts, weekends, and public holidays.

• Empathetic & Patient-Focused– Ensuring patients feel supported and informed.

• Reliable & Responsible– Taking ownership of assigned tasks and maintaining accuracy.

• Team-Oriented– Working effectively with colleagues and healthcare professionals.

PATIENT ADMISSION & REGISTRATION 

• Manage patient admission process efficiently and ensure all required documents are collected. 

• Verify patient identity, insurance coverage, and financial arrangements before admission. 

• Ensure accurate data entry in the Hospital Information System (HIS) to maintain patient records. 

• Coordinate with doctors, nurses, and other departments to ensure a smooth admission process. 

• Handle special admission cases such as emergency admissions, VIP patients, and international patients(HEALTH TOURISM). 

FINANCIAL VERIFICATION & COUNSELING 

• Verify and obtain insurance eligibility and policy coverage before admission. 

• Ensure financial counseling for patients regarding hospital charges, payment plans, and financial aid options. 

• Monitor patient billing and outstanding payments to control financial risk. 

• Handle top-up deposits and guarantee letter (GL) verification with insurance providers and corporate clients. 

• Ensure compliance with financial policies when dealing with patient payment arrangements. 

BILLING & DOCUMENTATION 

• Ensure compliance with hospital financial policies in verifying deposits and payment requirements. 

• Maintain accurate financial records for billing and admission purposes. 

• Ensure documentation complies with PDPA regulations to maintain patient confidentiality. 

COMPLIANCE & ACCREDITATION STANDARDS 

• Ensure compliance with ISO 9001:2015, Environmental Act, OHS Act, and hospital accreditation requirements. 

• Participate in audits and implement corrective actions for compliance improvements. 

• Ensure policies regarding patient rights and family support are followed at all times. 

• Ensure adherence to the Baby Friendly Hospital Initiative (BFHI) policy. 

CUSTOMER SERVICE & PATIENT RELATIONS 

• Provide excellent customer service by assisting patients and families with admission-related inquiries. 

• Liaise with doctors, nurses, and external parties to facilitate a smooth patient experience. 

• Handle patient complaints professionally and escalate issues when necessary. 

• Assist in managing patient flow to reduce waiting times and improve service efficiency. 

OPERATIONAL SUPPORT & TEAM LEADERSHIP 

• Supervise and support junior admission clerks in their daily duties. 

• Ensure the admission counter is always well-staffed and operational. 

• Assist in implementing process improvements to enhance efficiency inpatient admissions. 

• Monitor and report daily admission activities to the Head of Business Operation. 

DECISION-MAKING AUTHORITY: 

• Ensure financial clearance before patient admission. 

• Handle escalated patient admission issues and coordinate resolutions with management. 

• Approve minor exceptions in the admission process within hospital policies and guidelines. 

• Ensure compliance with hospital financial policies when managing patient payments and outstanding bills. 

ADDITIONAL RESPONSIBILITIES 

• Participation in New Services – Actively support the implementation of new hospital services. 

• General Duties – Perform any other relevant tasks assigned by the superior. 

• Policy & Procedure Compliance – Follow all hospital financial policies, maintaining accurate records when required. 

• Corrective Actions – Take prompt action to resolve compliance issues related to hospital standards and audits. 

• Audit Performance – Ensure department compliance with internal and external audits. 

• Data Protection – Maintain strict confidentiality of patient information, ensuring PDPA compliance.