jobs in Hundredwaves Sdn Bhd

Full Time Customer Support - Digital Currency Support Trainer Virtual Currency Jobs, Salary up to MYR 4,000 in Hundredwaves WP Kuala Lumpur - Maukerja

Customer Support - Digital Currency Support Trainer Virtual Currency

MYR3,700 - MYR4,000

Bandar Kuala Lumpur, WP Kuala Lumpur

Fresh Graduates
Fewer than 30 applicants. You still have a chance!
Posted 19 days ago • Closing 17 Jun 2026
Fewer than 30 applicants. You still have a chance!
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Working Location

  • Jalan Perak Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50450

Job Description

Requirements

  • 2 years or above of experience in Training / Learning & Development / CS Enablement / QA with training exposure
  • Strong understanding of cryptocurrency fundamentals (blockchain, wallets, transactions, gas fees, confirmations, etc.)
  • Experience in Customer Support (Live Chat / Ticketing) environments
  • Detail-Oriented: Ensure agents are fully prepared to assist with even the most complex customer inquiries.
  • Ability to simplify complex topics into practical training content
  • Experience creating training decks, SOPs, and knowledge base articles
  • Fluent in Mandarin language will be an added advantage.
  • Strong problem-solving mindset with attention to detail.
  • Comfortable working in a fast-paced, evolving crypto environment.

Responsibilities

  • Design and deliver training programs for CS teams on crypto-related topics (wallets, transactions, deposits/withdrawals, common issues)
  • Act as the subject matter expert (SME) for crypto transaction flows and troubleshooting
  • Develop and maintain knowledge base, SOPs, and training materials
  • Translate complex crypto concepts into simple, clear guidance for CS agents
  • Conduct onboarding training for new hires and refresher sessions for existing staff
  • Identify knowledge gaps and work with QA/CS teams to improve agent performance
  • Support CS team in resolving complex or escalated crypto-related cases
  • Collaborate with Product/Tech teams to stay updated on system changes and new features
  • Drive continuous improvement in training effectiveness and knowledge accuracy
  • Ad-hoc task assign by the supervisor

Benefits

  • EPF
  • SOCSO
  • EIS
  • Training Provided
  • Overtime Pay
  • Performance Bonus

Skills

Customer Support Customer Service

How to go to Hundredwaves Sdn Bhd by public transport?

Bandar Kuala Lumpur

Nearby Public Transportation

All LRT MRT Monorail
  • MRL - RAJA CHULAN

    0.3 km

  • MRL - BUKIT NANAS

    0.7 km

  • LRT - KLCC

    0.7 km

  • MRT - BUKIT BINTANG

    0.8 km

  • MRL - BUKIT BINTANG

    0.8 km

  • MRT - CONLAY

    0.9 km

  • LRT - KAMPUNG BARU

    1.0 km

  • MRT - PERSIARAN KLCC

    1.0 km

  • LRT - DANG WANGI

    1.0 km

  • MRL - IMBI

    1.2 km

  • LRT - AMPANG PARK

    1.2 km

  • MRT - AMPANG PARK

    1.2 km

  • LRT - PLAZA RAKYAT

    1.4 km

  • MRL - MEDAN TUANKU

    1.4 km

  • MRL - HANG TUAH

    1.5 km

  • LRT - HANG TUAH

    1.5 km

  • LRT - MASJID JAMEK

    1.5 km

  • MRT - MERDEKA

    1.6 km

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