- Jalan Perak Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50450
Full Time Customer Support - Digital Currency Support Trainer Virtual Currency Jobs, Salary up to MYR 4,000 in Hundredwaves WP Kuala Lumpur - Maukerja
MYR3,700 - MYR4,000
Bandar Kuala Lumpur, WP Kuala Lumpur
Fresh Graduates
Fewer than 30 applicants. You still have a chance!
Posted
19 days ago • Closing
17 Jun 2026
Fewer than 30 applicants. You still have a chance!
Share
Save
Working Location
Job Description
Requirements
- 2 years or above of experience in Training / Learning & Development / CS Enablement / QA with training exposure
- Strong understanding of cryptocurrency fundamentals (blockchain, wallets, transactions, gas fees, confirmations, etc.)
- Experience in Customer Support (Live Chat / Ticketing) environments
- Detail-Oriented: Ensure agents are fully prepared to assist with even the most complex customer inquiries.
- Ability to simplify complex topics into practical training content
- Experience creating training decks, SOPs, and knowledge base articles
- Fluent in Mandarin language will be an added advantage.
- Strong problem-solving mindset with attention to detail.
- Comfortable working in a fast-paced, evolving crypto environment.
Responsibilities
- Design and deliver training programs for CS teams on crypto-related topics (wallets, transactions, deposits/withdrawals, common issues)
- Act as the subject matter expert (SME) for crypto transaction flows and troubleshooting
- Develop and maintain knowledge base, SOPs, and training materials
- Translate complex crypto concepts into simple, clear guidance for CS agents
- Conduct onboarding training for new hires and refresher sessions for existing staff
- Identify knowledge gaps and work with QA/CS teams to improve agent performance
- Support CS team in resolving complex or escalated crypto-related cases
- Collaborate with Product/Tech teams to stay updated on system changes and new features
- Drive continuous improvement in training effectiveness and knowledge accuracy
- Ad-hoc task assign by the supervisor
Benefits
- EPF
- SOCSO
- EIS
- Training Provided
- Overtime Pay
- Performance Bonus
Skills
Customer Support
Customer Service
How to go to Hundredwaves Sdn Bhd by public transport?
Bandar Kuala Lumpur
Nearby Public Transportation
MRL - RAJA CHULAN
0.3 km
MRL - BUKIT NANAS
0.7 km
LRT - KLCC
0.7 km
MRT - BUKIT BINTANG
0.8 km
MRL - BUKIT BINTANG
0.8 km
MRT - CONLAY
0.9 km
LRT - KAMPUNG BARU
1.0 km
MRT - PERSIARAN KLCC
1.0 km
LRT - DANG WANGI
1.0 km
MRL - IMBI
1.2 km
LRT - AMPANG PARK
1.2 km
MRT - AMPANG PARK
1.2 km
LRT - PLAZA RAKYAT
1.4 km
MRL - MEDAN TUANKU
1.4 km
MRL - HANG TUAH
1.5 km
LRT - HANG TUAH
1.5 km
LRT - MASJID JAMEK
1.5 km
MRT - MERDEKA
1.6 km
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More
