Full Time Ticketing Executive – Urgent Hiring (Mandarin Speaker) Jobs, Salary up to MYR 4,500 in Blue Ocean Holiday WP Kuala Lumpur - Maukerja

• Experience in travel or ticketing industry is preferred

• Familiar with flight booking processes; GDS experience is an advantage (Sabre / Amadeus / Galileo)

• Candidates without experience must demonstrate strong learning ability

• High attention to detail and accuracy

• Good communication skills and ability to work under pressure

• Proactive and able to work independently

• Language Requirements

  • Fluent in Mandarin (required)

  • Good command of English

  • Basic Bahasa Malaysia communication

  • Fresh graduates are encouraged to apply

Ticketing & IATA Operations (Core Responsibility)

• Handle flight enquiries, reservations, ticket issuance, and GDS system operations

• Manage full ticketing cycle: enquiry → confirmation → issuance → reissue → refund

• Ensure accuracy of all booking details (passenger name, flight details, timing, etc.)

• Handle ticket changes, cancellations, refunds, and urgent cases

Airline & Supplier Coordination

• Liaise with airlines and ticketing suppliers daily

• Obtain and update flight schedules, fares, and policy changes

• Assist in handling flight disruptions (delays, cancellations, changes)

Booking Follow-up & Customer Support

• Monitor and follow up ticketing orders to ensure timely completion

• Support sales team and clients on ticketing enquiries

• Provide suitable flight options based on client needs

Documentation & System Management

• Maintain proper records of ticketing transactions

• Ensure timely updates in internal systems

• Support finance team with reconciliation and reporting

Basic Operations Support (Non-core duties)

(Only when ticketing workload is low)

• Assist with hotel bookings

• Assist in preparing travel itinerary information

• Support document organization

• Annual Leave
• EPF
• SOCSO
• EIS