Full Time Customer Experience Executive Jobs, Salary up to MYR 7,500 in Synergy Staffing WP Kuala Lumpur - Maukerja

2–8 years of experience in customer support, preferably in travel, luxury, or hospitality industries

Excellent communication skills in English and Cantonese; Mandarin proficiency is an added advantage

Willing to work night shifts and weekends to support 24/7 customer enquiries

Strong problem-solving skills with high attention to detail

Familiar with CRM tools such as HubSpot and modern messaging platforms

Self-motivated, service-oriented, and able to thrive in a fast-paced environment

Provide professional customer support via email, WhatsApp, and live chat

Handle inbound travel enquiries and convert leads into confirmed bookings

Manage booking processes including itinerary adjustments, payments, and confirmations

Deliver personalized customer experiences aligned with premium travel services

Coordinate closely with CRM and operations teams to ensure accurate client records and smooth handovers

Gather customer feedback and share insights with the product team for service improvements

Maintain accurate documentation and internal operational reports