Full Time Customer Service Jobs, Salary up to MYR 2,200 + additional compensation in SPH Dental WP Kuala Lumpur - Maukerja

• No working experience required (Fresh graduates are encouraged to apply)
• Diploma / Degree in Customer Service or related field
• Good communication skills in Bahasa Melayu and English

CUSTOMER SERVICE JOB SCOPE

1. Customer Inquiry Management
   1.1 Handle all patient inquiries via WhatsApp, Meta (Facebook/Instagram), and phone calls.
   1.2 Provide accurate information regarding treatments, pricing, and clinic services.
   1.3 Respond to inquiries promptly, professionally, and in a customer-friendly manner.

2. Appointment Management
   2.1 Manage patient appointment bookings.
   2.2 Handle schedule changes including rescheduling and appointment cancellations.
   2.3 Ensure the appointment system is always updated accurately.

3. Patient Follow-up
   3.1 Conduct follow-ups with patients after treatment when necessary.
   3.2 Ensure patients receive proper information and support after treatment.
   3.3 Increase patient return rates through effective follow-up.

4. Patient Record Management
   4.1 Update and maintain patient records accurately in the clinic system.
   4.2 Ensure all patient information is recorded completely and systematically.

5. Feedback & Complaint Management
   5.1 Handle patient feedback and complaints professionally.
   5.2 Resolve basic issues and refer to management when necessary.
   5.3 Ensure every complaint is recorded and handled promptly.

6. Clinic Operations Support
   6.1 Assist with other support tasks to ensure smooth clinic operations.
   6.2 Collaborate with the front desk and clinic team to improve patient experience.

• EPF (Employees Provident Fund)
• SOCSO (Social Security Organization)
• Dental benefits (braces)
• 12 days of annual leave
• 14 days of medical leave (MC)
• Yearly bonus
• Salary increment yearly
• EPF
• SOCSO
• Training Provided
• Allowance Provided
• Annual Leave
• Overtime Pay
• Medical and Hospitalisation Leave