Full Time Account Executive, Inside Sales Jobs, Salary up to MYR 5,000 + commission in Clear Aligners III WP Kuala Lumpur - Maukerja

• At least 1 year of proven experience in tele sales or outbound sales, preferably in a similar industry. Fresh grad are welcome to apply

• Strong communication skills both verbal and written.

• Excellent interpersonal skills and the ability to build rapport quickly.

• Goal-oriented and self-motivated with a strong desire to achieve targets.

• Ability to work independently and as part of a team.

• Knowledge of the products/services being offered and the ability to convey this information convincingly.

• Sales-driven, with aggressive personality.

Lead Handling, Telesales & Conversion

• Handle inbound and outbound leads from calls, WhatsApp, social media, website, and partner referrals.

• Respond to new leads within agreed lead response time standards.

• Qualify leads, understand patient needs, and explain DCA clear aligner solutions (nonclinical).

• Use approved scripts to present benefits, handle objections, and secure consultation bookings.

• Drive strong lead conversion rates from enquiry, consultation, treatment.

• Escalate clinical or complex questions to the Treatment Planning Team or dentist.

Appointment Coordination (DCA & Partner Clinics)

• Arrange and confirm consultation / 3D scan appointments for DCA clinics and partner clinics.

• Coordinate with Operations Admin and clinics on doctor and scanner availability.

• Share accurate appointment details with patients and clinics and manage rescheduling or no-shows.

Follow-up & Patient Communication

• Proactively follow up with pending, undecided, or missed-appointment patients via WhatsApp, calls, or email.

• Explain treatment packages, pricing, instalment options, and promotions clearly (nonclinical).

• Maintain professional, timely, and courteous communication throughout the pretreatment journey.

CRM, Reporting & Continuous Improvement

• Update all leads, interactions, appointments, and outcomes accurately in the CRM.

• Maintain a clear pipeline for DCA and partner clinic leads.

• Provide basic reports on lead volume, response time, appointments, show-up, and conversions.

• Share feedback and suggestions to improve scripts, workflows, and patient experience.

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance