- KLIA Sepang Selangor Malaysia
Full Time Senior Executive, Product & Platform Development Jobs, in Malaysia Aviation Group Selangor - Maukerja
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Job Description
Requirements
Qualifications and Years of Experience
- Bachelor’s Degree in Marketing, Finance, Business Administration, Computer Science, Information Technology, or a related discipline from a recognised institution.
- Project management certification (e.g. PMP, PRINCE2, Agile/Scrum) is an added advantage but not mandatory. Training or hands-on exposure to AI/ML tools, data analytics, or digital product management is preferred
- Minimum 2–3 years of working experience in holiday platforms (OTA), travel commerce, e-commerce, digital product management, or related fields
Responsibilities
- Assist in defining product roadmaps, feature pipelines, and release schedules for the digital platforms (Journify, MHholidays, IBE), in alignment with overall Travel Services strategy.
- Document product requirements, user stories, and acceptance criteria for new features and platform enhancements, and support the development and rollout of these features including UAT, defect tracking, and production sign-off.
- Identify gaps in current products, processes, and platforms, and propose solutions aligned with business goals, customer needs, and platform capabilities.
- Support the delivery and continuous improvement of AI-driven features, including the AI chatbot, AI itinerary planning, and personalisation tools. Own day-to-day training and quality checks on AI tools, and work with platform vendors to resolve issues.
- Conduct competitor research, benchmarking, and basic data analysis on travel commerce, e-commerce, and AI trends, and translate findings into clear recommendations and presentation materials.
- Support cross-sell and product bundle execution on the holiday platforms, and collaborate with marketing, digital, finance, operations, customer support, Airline Business, and Group Legal to ensure smooth rollout of features and resolve dependencies across teams.
- Drive project management discipline across multiple concurrent workstreams (running working sessions, capturing meeting minutes, tracking action items, following up with internal teams and vendors), and support business planning, budgeting, vendor SLA tracking, and the preparation of management reports and decks for the Product & Platform Development function.
Skills
Customer Service
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