Contract L1 Customer Service Agent (Call Centre) Jobs, Salary up to MYR 2,500 + bonus in Agensi Pekerjaan Cornerstone Global Partners (Malaysia) WP Kuala Lumpur - Maukerja

1-2 years in Customer Service / BPO

Strong communication skills (English + Bahasa Malaysia)

Comfortable handling chat, call, and email

Ability to follow structured SOPs strictly

Must be able to work flexible rotational shifts, including nights, weekends, and public holidays

Required to support ad-hoc shift changes based on business needs

Handle customer inquiries via: Live chat/Inbound/outbound calls /Email

Resolve standard L1 queries, including: General product information, Basic transaction status checks, Account guidance and FAQs

Follow strict SOP-based handling and scripts

Identify cases that require escalation, including: Disputes / chargebacks, Account restrictions / fraud-related cases, KYC / verification issues beyond L1 scope, Complaints requiring investigation

Escalate cases to L2/L3 with complete and accurate documentation

Ensure proper ticket logging and categorization

Meet SLA, AHT, and productivity targets

Maintain compliance with data privacy and regulatory requirements