Full Time Personal Assistant - Operations Jobs, Salary up to MYR 4,500 in WIT Ventures WP Kuala Lumpur - Maukerja

• Relevant diploma or degree in Hospitality, Business Admin, or related field.

• Strong communication, coordination, and organizational skills.

• Able to support daily operations, reports, schedules, meetings, and follow-ups.

• Professional, well-groomed, discreet, and service-oriented.

• Proficient in Microsoft Office.

• Good command of English. Mandarin speaker will be an added advantage.

1. Daily Operations Oversight

• Monitor daily operations across:

  • hotel / short term rental units

  • front office / guest handling

  • housekeeping

  • maintenance / QC

• Ensure all operations are running according to company require standards

• Identify operational issues and ensure immediate action is taken

• Track daily operational performance and report to Superior

2. Issue Management & Resolution

• Act as the first point of escalation for operational issues, work closely with respective building PIC to solve the building

• Handle issues such as:

  • guest complaints

  • unit defects / maintenance issues

  • service failures

• Coordinate with relevant teams to resolve issues quickly

• Ensure issues are fully resolved and not repeated

3. Cross-Department Coordination (Operations)

• Coordinate between:

  • operations team

  • marketing

  • IT

  • Account

  • Business Development

• Ensure smooth communication and execution of tasks

• Follow up closely on unresolved operational matters

4. Task Tracking & Follow-Up

• Maintain daily task tracker for operational activities

• Ensure all tasks assigned by Director are completed

• Follow up persistently with teams to avoid delays

• Ensure no task is left unattended

5. Standard Operating Procedures (SOP) & Compliance

• Ensure teams follow company SOPs and operational standards

• Monitor service quality and consistency across all units

• Identify gaps in operations and suggest improvements

• Assist in implementing and improving SOPs

6. Vendor & Supplier Coordination

• Coordinate with vendors for:

  • maintenance work

  • equipment servicing

  • operational support services

• Ensure vendors deliver work on time and meet quality standards

• Follow up on ongoing service and maintenance issues

7. Property & Facility Management Support

• Oversee unit readiness:

  • cleanliness

  • maintenance condition

  • operational setup

• Ensure all units are ready for guest check-in

• Coordinate repair, replacement, and maintenance work

8. Reporting & Operational Updates

• Prepare daily / weekly operational reports for Director

• Highlight:

  • ongoing issues

  • recurring problems

  • operational risks

• Provide clear updates on status and resolution progress

9. Operational Improvement Initiatives

• Identify inefficiencies in operations

• Propose improvements to:

  • workflow

  • service quality

  • response time

• Support implementation of operational improvement initiatives

• Annual Leave
• EPF
• EIS
• SOCSO
• Allowance Provided
• Company Trip
• Medical and Hospitalisation Leave
• Annual Bonus
• Performance Bonus