Full Time Customer Service Executive (Online Gaming) Jobs, Salary up to MYR 3,500 in CC Matrix Advertising Enterprise WP Kuala Lumpur - Maukerja

• Minimum SPM, Diploma, or equivalent qualification.

• Fresh graduates are encouraged to apply; customer service experience is an advantage.

• Good command of English, Bahasa Malaysia, and Mandarin (both written and spoken).

• Strong communication and interpersonal skills with a customer-focused mindset.

• Ability to handle customer inquiries and complaints professionally and efficiently.

• Basic computer literacy and familiarity with online platforms and live chat systems.

• Ability to work independently in a fast-paced environment and multitask effectively.

• Willing to work rotating midnight shifts (5:00 PM – 2:00 AMand2:00 AM – 10:00 AM), including weekends and public holidays.

• Interest in online gaming and understanding of gaming platforms is an added advantage

• Provide customer support to players via live chat, email, and ticketing systems.

• Handle player inquiries, account-related issues, game-related concerns, and technical support requests.

• Investigate and resolve customer complaints in a professional and timely manner.

• Monitor player activities and report suspicious behavior, bugs, or violations of platform policies.

• Escalate complex issues to relevant departments such as Technical Support, Operations, or Risk Management.

• Maintain accurate records of customer interactions and resolutions in the system.

• Ensure compliance with company policies, service standards, and regulatory requirements.

• Deliver excellent customer service to enhance player satisfaction and retention.

Working Hours:

• Rotating midnight shifts:

  • 5:00 PM – 2:00 AM

  • 2:00 AM – 10:00 AM

• Willingness to work weekends, public holidays, and shift schedules as assigned.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• Training Provided
• Allowance Provided
• Work from Home