Full Time Customer Service Representative (Live Chat) Jobs, Salary up to MYR 3,700 in Agensi Pekerjaan Times Management Consultancy Sdn. Bhd. Selangor - Maukerja

Minimum SPM, Diploma, or equivalent qualification.

At least 1 year of customer service experience is preferred.

Fresh graduates are encouraged to apply for Associate-level positions.

Strong communication skills in English & Mandarin.

Customer-oriented with excellent problem-solving abilities.

Proficient in using computers and customer service systems.

Respond promptly to customer inquiries via live chat and provide accurate information.

Assist customers with shipment bookings, account creation, and onboarding processes.

Handle customer complaints professionally and provide effective solutions.

Take ownership of customer issues and coordinate with internal teams to ensure timely resolution.

Manage customer cases and service requests while maintaining accurate records.

Monitor and track shipments, providing customers with real-time updates.

Identify potential service issues and proactively prevent customer dissatisfaction.

Deliver exceptional customer service while maintaining high levels of customer satisfaction.