- Cheras Traders Square Cheras Selangor Malaysia 43200
Full Time Customer Service 前台 Jobs, Salary up to MYR 3,000 in Infinite Chiropractic Selangor - Maukerja
Posted
a day ago • Closing
17 Jul 2026
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Working Location
Job Description
Requirements
- Able to communicate in Mandarin (written and spoken) to support Mandarin-speaking customers. Mandarin proficiency is an added advantage.
- Possess a Secondary/SPM/'O' Level certificate or equivalent.
- Exhibit strong customer service skills, including empathy, patience, and a genuine desire to assist customers.
- Proficiently utilize Microsoft Office Suite (Word, Excel, Outlook) for administrative tasks and documentation.
- Display excellent communication skills, both verbal and written, to clearly convey information and address customer inquiries.
- Demonstrate problem-solving abilities to effectively resolve customer issues and complaints.
- Actively listen to customer concerns and provide appropriate solutions or escalate issues as needed.
- Ability to work effectively in a team environment and collaborate with colleagues to achieve common goals.
- Prior experience in administration management is a plus, but not required.
- Open to fresh graduates seeking an entry-level position.
Responsibilities
- Serve as the primary point of contact for Mandarin-speaking customers, addressing inquiries and resolving issues via phone, email, and in-person interactions.
- Provide accurate and timely information to customers regarding products, services, appointment scheduling, and company policies in Mandarin.
- Process customer orders, payments, and returns efficiently, ensuring accuracy and adherence to company procedures.
- Maintain detailed records of customer interactions and transactions in the company's CRM system, ensuring data integrity and confidentiality.
- Identify and escalate complex customer issues to the appropriate department or personnel for resolution, following up to ensure customer satisfaction.
- Translate documents and communications from English to Mandarin and vice versa as needed to facilitate effective communication with Mandarin-speaking customers and colleagues.
- Actively listen to customer feedback and identify opportunities to improve customer service processes and enhance the overall customer experience.
- Collaborate with team members to achieve departmental goals and maintain a positive and supportive work environment.
Benefits
- Annual Leave
- EPF
- SOCSO
- EIS
- Training Provided
- Overtime Pay
- 5 Working Days
Additional Benefits
- 5 Working Days
- Overtime Pay
Skills
Fluency in Mandarin
Customer Service
Team Management
Microsoft Office
Administration Management
Communication
Problem Solving
Active Listening
How to go to Infinite Chiropractic Sdn Bhd by public transport?
Cheras
Nearby Public Transportation
BUKIT DUKUNG
1.2 km
BATU 11 CHERAS
1.2 km
BANDAR TUN HUSSIEN ONN
1.9 km
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