- KLIA Kuala Lumpur International Airport Selangor Malaysia 64000

Working Location
Job Description
Requirements
Qualifications and Years of Experience
Degree or Diploma in Business Administration, Logistics, Supply Chain Management, Marketing, or a related field.
Minimum SPM (Sijil Pelajaran Malaysia) qualification is required
Minimum 2-3 years of experience in cargo sales, air freight, logistics, or a related field is an advantage.
Areas of Experience
Well-versed in air transport industry, general sales activities, strategy and air cargo industry
Personality Traits
Excellent problem-solving skills.
Strong management and leadership skills.
Effective communication skills.
Exceptional customer service skills.
Proven experience in sales, customer service and airline station management (cargo or passenger).
Proficient in all Microsoft Office applications.
The ability to work in a fast-paced environment.
Finance skills to budget, forecast, manage cash flow, financial statements and manage business metrics
Responsibilities
Drive JBA Sales Growth
Achieve cargo sales targets by proactively engaging key customers and identifying new business opportunities aligned with JBA network priorities and lanes.
Build Customer Relationships
Establish and maintain strong relationships with customers, supporting joint selling initiatives and ensuring alignment with JBA commercial strategies.
Market Intelligence
Monitor industry trends, customer needs, and competitor activities to identify opportunities and support JBA strategy refinement.
Sales Performance Tracking
Track sales performance against JBA targets, prepare regular reports, and provide insights to support decision-making and performance optimisation.
Cross-functional Collaboration
Work closely with internal teams and JBA partners to ensure smooth execution of shipments, service delivery, and alignment with JBA objectives.
Pricing and Proposal Development
Support the development of competitive pricing and proposals in line with JBA guidelines, and respond to customer inquiries with timely and accurate quotations.
Ensure JBA Compliance
Ensure adherence to JBA terms, company policies, and regulatory requirements, including proper documentation and governance in all sales activities.
Continuous Improvement
Gather and analyse customer feedback to support service improvements, enhance customer experience, and strengthen JBA value proposition.
Skills
Important Information
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