Full Time Customer Service Representative Jobs, Salary up to MYR 2,500 + bonus in Coforyou Selangor - Maukerja

Secondary school qualification or equivalent (SPM/'O' Level).

Minimum 1 year of relevant experience in customer service or a related field.

Proficiency in Mandarin is essential for communication with a diverse customer base.

Excellent communication and interpersonal skills.

Strong problem-solving and conflict-resolution abilities.

Ability to multitask, prioritize, and manage time effectively.

Familiarity with customer relationship management (CRM) software is a plus.

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Provide accurate information about products, services, and company policies.

Resolve customer complaints and issues effectively, escalating when necessary.

Maintain customer records and update information in the CRM system.

Process orders, forms, applications, and requests.

Identify and assess customers' needs to achieve satisfaction.

Build sustainable relationships and trust with customers through open and interactive communication.