Overview
We are looking for a reliable and detail-oriented E-Commerce Warehouse Assistant to join our Online Warehouse team. In this role, you will be responsible for supporting the end-to-end fulfilment process — ensuring online customer orders are picked, packed, and dispatched accurately, securely, and on time. The ideal candidate should be hardworking, well-organized, and able to perform effectively in a fast-paced e-commerce environment.
Key Responsibilities
1. Picking & Packing
- Locate and collect items from warehouse shelves based on order forms or scanners.
- Pack items securely in appropriate boxes/packaging to avoid damage in transit.
- Include invoices, promotional materials, or freebies in customer orders as required.
2. Quality Control
- Inspect items for damage, defects, or expiration dates before packing.
- Double-check order accuracy (correct item, quantity, and variant).
3. Labeling & Shipping
- Print and affix shipping labels and invoices correctly.
- Sort and stage completed orders in the designated shipping area for courier pick-up.
- Coordinate with courier partners for timely handover and resolve delivery issues when needed.
4. Inventory & Stock Handling
- Update inventory levels using scanners/warehouse system in real-time.
- Assist in receiving, checking, and recording incoming stock deliveries.
- Conduct regular stock counts, cycle counts, and report discrepancies.
- Monitor stock levels and inform supervisors of low/fast-moving items.
5. Order Fulfilment & Support
- Ensure all orders are processed and dispatched within SLA (same day/next day as required).
- Assist in preparing for peak campaign periods (e.g., 9.9, 11.11, 12.12).
- Support cross-functional coordination with E-Commerce, Customer Service, and Marketing teams during campaigns.
6. Safety & Housekeeping
- Adhere to warehouse safety procedures and proper handling of products.
- Maintain a clean, organized, and efficient work environment at all times.
- Ensure packing stations are stocked with sufficient materials (cartons, tapes, bubble wrap, etc.).
Requirements
- Minimum SPM / equivalent qualification.
- Fresh graduates or entry-level candidates are welcome (training will be provided).
- Previous experience in warehouse/packing/e-commerce fulfilment is an advantage.
- Physically fit, able to handle lifting and standing for long periods.
- Attention to detail and commitment to accuracy.
- Work quickly to meet cut-off times and shipping deadlines.
- Basic computer skills (for order status updates, printing labels, etc.) preferred.
- Able to work independently and as part of a team.
- Willing to work Monday to Sunday with 2 rotated off days per week, and open to extended hours or public holidays during peak campaign periods (9.9, 11.11, 12.12, festive seasons).
Job Types: Full-time, Permanent
Pay: RM1,800.00 per month
Benefits:
- Additional leave
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person