- Jalan USJ 25/1 Subang Jaya Selangor Malaysia 47640

Working Location
Job Description
Requirements
Candidate must possess at least SPM, Diploma or equivalent qualification.
Fresh graduates are welcome to apply. Training will be provided.
Able to communicate in English, Mandarin and Bahasa Malaysia.
Basic computer knowledge is required, including Microsoft Word, Excel, Google Drive and email handling.
Must be responsible, patient, careful with details and willing to learn.
Able to follow instructions, complete tasks on time and update work progress properly.
Good attitude, good communication skills and able to handle customer enquiries professionally.
Experience in admin work, customer service, insurance agency support, claims handling or servicing will be an added advantage.
Responsibilities
Assist in daily administrative work for the insurance agency.
Prepare, check and submit insurance forms, policy documents and customer-related documents.
Assist customers with after-sales service matters such as policy servicing, document follow-up, claims support and general enquiries.
Help customers prepare and arrange required documents for insurance claims submission.
Follow up with customers, agents and insurance company departments on pending cases, claims status and servicing matters.
Update customer records, filing system, reports and internal tracking sheets.
Support the agency manager and team in appointment arrangement, document preparation and customer service follow-up.
Handle WhatsApp messages, phone calls, email follow-up and basic customer communication in a professional manner.
Ensure all customer information and documents are handled confidentially and properly.
Perform any other admin or servicing tasks assigned by the management.
Benefits
Skills
USJ 21
0.9 km
ALAM MEGAH
0.9 km
WAWASAN
1.7 km
SUBANG ALAM
1.7 km
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