- Jalan Nagasari Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50200

Bandar Kuala Lumpur, WP Kuala Lumpur
Working Location
Job Description
Requirements
Minimum 1–5 years experience in customer service, contact centre or servicing operations (financial services or insurance preferred).
▪ Experience in conservation would be an added advantage.
▪ Minimum SPM or equivalent qualification.
▪ Proficient in call center and CRM systems and call / chat / email servicing tools.
▪ Strong communication skills in written and spoken form.
Responsibilities
Customer Interaction and Resolution
▪ Handle inbound customer enquiries via phone, live chat and email with accuracy, clarity and professionalism.
▪ Provide policy, servicing and general support information confidently and ensure customer understanding.
▪ Resolve enquiries within first contact wherever possible to minimise repeat or escalated follow-up.
Benefits
Skills
MRT - BUKIT BINTANG
0.3 km
MRL - BUKIT BINTANG
0.3 km
MRL - RAJA CHULAN
0.4 km
MRL - IMBI
0.6 km
LRT - PLAZA RAKYAT
0.8 km
MRL - HANG TUAH
0.9 km
LRT - HANG TUAH
0.9 km
MRT - MERDEKA
1.0 km
MRL - BUKIT NANAS
1.0 km
MRT - CONLAY
1.1 km
LRT - DANG WANGI
1.3 km
LRT - MASJID JAMEK
1.3 km
LRT - KLCC
1.3 km
MRT - TUN RAZAK EXCHANGE
1.4 km
MRL - MAHARAJALELA
1.4 km
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