Contract Customer Service Executive (客服专员) - Ecommerce Jobs, Salary up to MYR 2,700 in Prospect Workforce Solution Sdn. Bhd. Selangor - Maukerja

• Strong understanding of logistics processes and customer service best practices.

• Excellent communication and interpersonal skills, with the ability to handle challenging customer situations.

• Fluent in English and local languages, with the ability to communicate effectively with diverse customer demographics.

• Demonstrated ability to work in a fast-paced environment, managing multiple tasks and prioritizing effectively.

• Passion about improving both customer and seller experience.

• Team spirit and enthusiasm about learning.

• Ability to work shifts, weekends, and public holidays when required.

• Diploma / A-Level / Degree, Bachelor’s in Business Administration or any related field.

• Customer service experience is an advantage, fresh graduates will also be considered.

Working Location: Taman Perindustrian Pusat Bandar Puchong, 47100 Puchong, Selangor, Malaysia

Working Hour : Monday to Friday (9am - 6pm)

• Provide exceptional customer service to clients, ensuring timely and effective resolution of inquiries and issues.

• Manage a high volume of customer interactions through various channels, including email, chat, and phone, maintaining a professional and empathetic approach.

• Collaborate with cross-functional teams to identify root causes of customer issues and implement process improvements for a seamless logistics experience.

• Act as a subject matter expert on Lazada's logistics operations, staying updated on policies, procedures, and system updates to provide accurate information.

• Contribute to the development and implementation of customer service strategies to enhance overall customer satisfaction and loyalty.

• Serve as a key point of contact for customers, addressing inquiries, concerns, and issues related to logistics and delivery services.

• Collaborate with internal teams to ensure timely and accurate order processing, shipment tracking, and delivery updates.

• Handle customer complaints, providing empathetic and effective resolutions, while maintaining a high level of customer satisfaction.

• Analyze customer feedback and identify trends to drive process improvements and enhance the overall customer experience.

• Contribute to the development and implementation of customer service strategies and initiatives, aligning with goals.

• Annual Leave
• EPF
• SOCSO
• EIS
• Allowance Provided
• Overtime Pay