- Jalan Cempaka sd 12/5 Kuala Lumpur Selangor Malaysia 52200
Full Time Inbound Customer Service Executive (Australian) Jobs, Salary up to MYR 3,500 in Pacific Enterprise Solutions Selangor - Maukerja
Posted
2 days ago • Closing
1 Mar 2027
Fewer than 10 applicants. Your chances are good!
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Working Location
Job Description
Requirements
- Diploma in any field.
- Minimum 2 years of experience in a customer service role, preferably in a call center or helpdesk environment.
- Excellent communication skills in English, both verbal and written.
- Proven ability to actively listen to customer concerns and provide effective solutions.
- Strong problem-solving skills with the ability to analyze situations and identify appropriate resolutions.
- Ability to handle customer inquiries and resolve conflicts in a professional and empathetic manner.
- Demonstrated ability to provide exceptional customer service and ensure customer satisfaction.
- Proficient phone skills, including active listening, clear articulation, and professional etiquette.
- Must be willing to work on-site in Kuala Lumpur.
Responsibilities
- Answer incoming calls from Australian customers, addressing inquiries and resolving issues efficiently and professionally.
- Provide accurate and timely information to customers regarding products, services, and account details.
- Document all customer interactions and resolutions in the company's CRM system.
- Troubleshoot customer problems, offering effective solutions and escalating complex issues to senior team members when necessary.
- Proactively identify opportunities to improve customer satisfaction and enhance the overall customer experience.
- Follow up with customers to ensure their issues have been resolved and that they are satisfied with the service provided.
- Maintain a thorough understanding of company policies, procedures, and product knowledge to accurately assist customers.
Benefits
- Annual Leave
- EPF
- Medical Claims
- Medical Leave
- SOCSO
Skills
Customer service
Problem Solving
Listening
Resolving Conflict
Phone Skills
Customer Inquiries
Communication Skill
Customer Satisfaction
Fluency in Cantonese
Fluency in Cantonese and Mandarin
How to go to Pacific Enterprise Solutions Sdn Bhd by public transport?
Kuala Lumpur
Nearby Public Transportation
LRT - KL SENTRAL
0.9 km
KTM - KL SENTRAL
0.9 km
MRL - KL SENTRAL
0.9 km
MRT - MUZIUM NEGARA
0.9 km
LRT - BANK RAKYAT BANGSAR
1.2 km
MRL - TUN SAMBANTHAN
1.5 km
KTM - KUALA LUMPUR
1.6 km
LRT - PASAR SENI
1.9 km
MRT - PASAR SENI
1.9 km
MRT - PUSAT BANDAR DAMANSARA
1.9 km
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